Purpose & Role
Purpose
Assess real property and business personal property values; record business charters and filings; process applications for tax credits, loans, and exemptions; assist homeowners in tax sale; and maintain official records.
Vision
To be a modern, innovative, and customer-focused agency, setting the standard for operational excellence and a positive, high-performing workplace.
Mission
To provide accurate, transparent property valuation; tax relief that supports housing affordability and preserves intergenerational wealth; and seamless, responsive services to help businesses thrive.
Goals
- Modernize processes and technology to transform service and operational efficiency
- Strengthen public engagement and communications
- Develop and expand our partnerships
- Ensure compliance and accountability
- Improve our customer and employee experience to foster a strong, service-driven agency culture
Role
- Creating businesses and ensures that the documents they file meet the requirements of Maryland law
- Valuing items that businesses own, lease, or use in order to operate and are subject to taxation
- Valuing residential and commercial property accounts throughout the state
- Certifying property values to local governments, which use the assessments to collect property taxes
- Ensuring uniform and accurate assessments statewide
- Providing a fair and prompt property assessment appeal process
- Administering the Maryland Property Tax Credit Programs
- Helping homeowners understand the tax sale process and navigate the tax sale system
- Connecting homeowners to housing and financial counseling, legal services, and other benefits programs